Collection of Personal Information
When you rent a vehicle from us, we collect the personal information necessary to complete your booking.
This includes:
- Name, address, email, and phone number.
- Driver’s license details.
- Payment details (processed securely through third-party providers).
- Travel itinerary information related to the rental.
- Vehicle usage data (e.g., mileage, battery charge level, and tunnel usage).
How We Use Your Information
We use your information to:
- Process and manage your rental booking.
- Ensure compliance with rental policies and legal requirements.
- Provide customer service and respond to inquiries.
- Facilitate automatic billing for tunnel usage and other related fees.
- Send important updates regarding your rental or our services.
- Analyze usage trends to improve our services and customer experience.
Data Sharing and Security
We prioritize your privacy and do not sell or distribute your personal information. However, we may share data in the following circumstances:
- With payment processors for secure transactions.
- With insurance providers in the event of an accident.
- With legal authorities when required by law.
- With service providers assisting in vehicle maintenance and roadside assistance. All personal data is stored securely, and we implement measures to prevent unauthorized access or data breaches.
GPS and Vehicle Data Tracking
For safety, operational, and security reasons, our rental vehicles may be equipped with GPS tracking. This data may be used for:
- Locating a vehicle in case of theft or emergency.
- Ensuring compliance with rental agreements (e.g., unauthorized off-road driving).
- Monitoring vehicle performance and battery status.
- Assessing potential damages or accidents. We do not use GPS tracking to monitor renters’ private activities or locations beyond these operational purposes.
Cookies and Website Analytics
Our website uses cookies to enhance user experience and analyze website traffic. By using our website, you agree to our use of cookies for:
- Improving website functionality and performance.
- Providing relevant advertisements based on user interests.
- Collecting anonymous data to enhance service offerings. You can adjust your cookie preferences in your browser settings.
Data Retention Policy
We retain personal data only as long as necessary for legal and operational purposes. The retention period depends on:
- Legal requirements (e.g., tax regulations, insurance claims).
- Company policies regarding dispute resolution and fraud prevention.
- Customer requests for account deletion or data removal.
Customer Rights
You have the right to:
- Access, update, or request the deletion of your personal data.
- Withdraw consent for data processing where applicable.
- Request a copy of the information we store about you. To exercise these rights, please contact our customer service team.
Changes to the Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and significant updates will be communicated directly to affected customers.
By renting a vehicle, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact our customer service team.