Self-Risk and Liability
In the unfortunate event of an accident, the Renter is liable to pay up to 7,000 DKK per damage, plus 400 DKK for each day the vehicle is out of service. If the Renter is not responsible for the damage, a written confirmation from the counterpart is required. All incidents resulting in material damage must be reported immediately. Please note, damage caused intentionally or through gross negligence is not covered by any insurance and is the full responsibility of the Renter.
Super Collision Damage Waiver (SCDW) Insurance
We offer three levels of optional insurance to reduce your financial liability in case of damage:
- Silver Insurance: For 99 DKK per day, this reduces your maximum liability to 3,500 DKK per incident.
- Gold Insurance: For 199 DKK per day, this reduces your maximum liability to 1,000 DKK per incident.
- Platinum Insurance: For 449 DKK per day, this removes your liability for damages completely (0 DKK per damage). However, if the vehicle is out of service, you are still liable for a fee of 400 DKK per day.
Exclusions from SCDW Insurance
The SCDW insurance does not cover:
- Damage caused by a driver under the influence of alcohol or other impairing substances.
- Burns, holes, or tears on seats and mats.
- Breakage of internal equipment.
- Damage to the vehicle’s underside due to improper road navigation.
- Towing costs resulting from off-road driving.
For a detailed list of damage charges, please refer to our Damage Pricing Page.
Vehicle Return Conditions
- Same Condition: The vehicle must be returned in the same condition as when rented, including all equipment (e.g., documents, tools, additional accessories). Any missing or damaged items will be charged accordingly.
- Battery Charge Level: The vehicle should be returned with at least the same battery charge level as provided at pickup. If not, an additional charging fee may apply.
- Clean Interior: We understand that normal use can lead to some dirt, but if the vehicle is returned in an excessively dirty condition (e.g., heavy mud, spills, stains, or strong odors requiring deep cleaning), a 1,000 DKK Cleaning Fee may apply.
Tunnel Usage and Charges
- Vága- and Norðoyar Tunnels: 100 DKK per return trip (both ways) or 110 DKK per day for an unlimited-use Tunnel Pass.
- Eysturoyar- and Sandoyar Tunnels: 240 DKK per trip (one way). These tunnels are NOT included in the Tunnel Pass.
Important: Do not pay tunnel fees directly to the tunnel company. Our vehicles are registered under a subscription service, and all tunnel usage is billed automatically. Upon returning the vehicle, a detailed invoice for your tunnel trips will be sent to you, which must be paid directly to us.
Smoking Policy
Smoking is strictly prohibited in all rental vehicles. Violation of this policy will result in a 3,500 DKK fine.
Rental Duration and Late Returns
Please return the vehicle at the agreed time and date. If you’re running late, try to let us know as soon as possible—we’ll do our best to accommodate. If the car is returned significantly late without prior notice, an extra one-day rental fee may apply. Need to extend your rental? Just reach out to us in advance, and we’ll check if an extension is possible.
Cancellation Policy
If you need to cancel your reservation, you must submit a cancellation request form with all relevant details. The form will be reviewed before processing the cancellation. A full refund will be issued for cancellations made at least 72 hours before the scheduled pick-up time.
Reservation Modifications
We do not charge fees for changing the type of car or rental period. Changes are subject to availability, and we cannot guarantee that an alternative vehicle will be available.
GPS Tracking
All our vehicles are equipped with GPS tracking devices.
By renting a vehicle, you agree to these terms and conditions.